Noura Return & Exchange Policy
At Noura, your satisfaction is our priority. We are committed to ensuring you have a delightful experience with our skincare products. If you are not completely happy with your purchase, we’re here to help.
Returns
We accept returns only for damaged, defective, or incorrect products delivered.
To be eligible for a return:
The item must be unused, unopened, and in its original packaging.
You must initiate the return request within 3 days of delivery.
Provide an unboxing video or clear images as proof of damage/defect.
Please note: We do not accept returns on used or opened skincare products due to hygiene and safety reasons.
Exchanges
Easy exchange available for damaged or incorrect products. Simply WhatsApp us with your unboxing video within 3 days of delivery and we'll make it right.
How to Request a Return or Exchange
Email us at [email protected]
or what's app us on: 8700895733
Mention your order number and attach photos/video of the product.
Our team will verify and guide you through the return/exchange process.
Refunds
Refunds are issued only if a replacement is unavailable. Once your return is approved and received, the refund will be processed within 7-10 business days to your original payment method.
Note
Products purchased during sales or special promotions are non-returnable & non-refundable.
Noura reserves the right to refuse a return/exchange if the claim does not meet our policy terms.